Privacy Policy

At CICLA, we are committed to protecting the privacy and personal data of our customers. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard your data. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide:

  • Personal Information: Name, email address, shipping and billing address, phone number, and payment details when placing an order or creating an account.
  • Communications: Details provided in inquiries, feedback, or when subscribing to our newsletter.

Information Collected Automatically:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on the site, and interaction with features.
  • Cookies: Data from cookies and similar technologies used for tracking and personalization (see Section 5 for details).

2. How We Use Your Information

We collect and process your data to:

  • Fulfill orders, process payments, and arrange deliveries.
  • Provide customer support and respond to inquiries.
  • Send marketing communications, including promotional offers and newsletters (with your consent).
  • Analyze website usage to improve user experience and our services.
  • Comply with legal obligations or resolve disputes.

We do not sell your personal data to third parties.

3. Sharing Your Information

Your data may be shared with:

  • Service Providers: Third-party vendors such as payment processors (e.g., Stripe, PayPal) and delivery services.
  • Analytics Providers: Tools like Google Analytics to understand website performance and usage.
  • Legal Authorities: If required by law or to enforce our terms and conditions.

All third-party partners adhere to strict data protection policies.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and provide personalized content. Cookies may include:

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: Track site performance and usage.
  • Targeting Cookies: Deliver relevant advertisements based on browsing behavior.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement robust security measures to protect your data, including:

  • Encryption of sensitive data during transmission.
  • Regular audits of our systems.
  • Restricted access to personal information.

While we strive to protect your data, no method of transmission or storage is completely secure. In the event of a data breach, we will notify affected users promptly.

6. Your Rights

You have the right to:

  • Access Your Data: Request details of the data we hold about you.
  • Rectify Errors: Update or correct inaccurate information.
  • Delete Data: Request deletion of your personal data.
  • Object to Processing: Opt-out of marketing communications.
  • Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at info@ciclaproject.com

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order-related information may be retained for tax and accounting purposes for up to 8 years.

8. Legal Compliance

This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and relevant local laws.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Significant changes will be communicated via our website or email. Please review this policy periodically.

10. Contact Us

If If you have questions or concerns about this Privacy Policy, contact us at: info@ciclaproject.com.

Thank you for trusting CICLA with your data. We value your privacy and are dedicated to creating a secure and enjoyable shopping experience.